On the 24th May 2014 my niece Gemma and a group of friends from all over the UK will be taking part in a mass skydive supported by friends and family who are known as ground control, all in aid of the Motor Neurone Disease Association, collectively they are known as JumpFest 2014.
The MND Association is the only national charity in England, Wales and Northern Ireland dedicated to improve care and support for people affected by MND, fund and promote research, and campaign and raise awareness so the needs of people with MND are addressed by society. Visit www.mndassociation.org
So for every item sold in my Folksy shop between January and March a donation of 50p will be made to MNDA.
Posted in Money Matters | Tagged Jump Fest 2014, MNDA, otor Neurone Disease Association | Leave a Comment »
I love Liberty fabrics, so when I saw a job lot of small offcuts I snapped them up right away. I knew as soon as I saw them they would be perfect for pocket mirrors and mirror keyrings.
As there was only a small piece of each fabric I decided to make the liberty fabric covered pocket mirrors and mirror keyrings into gift sets. I made a little felt pouch and embellished it with a fabric flower and button. I made the fabric flower using the same Liberty fabric as used on each pocket mirror and keyring.
These pocket sized mirrors and mirror keyrings covered in Liberty fabric are a handy size to slip into a pocket or handbag, perfect for checking your make-up. They make lovely Mother’s day, Valentine, birthday and gifts for teachers.
Posted in Handmade | Tagged Compact Mirrors, Crafts, Handbag sized mirrors, Liberty fabric covered mirror keyrings, Liberty fabric covered pocket mirrors, Liberty Fabrics, Mirror Keyrings, Pocket Mirrors, pocket sized mirrors, Textile | Leave a Comment »
Argos Home Delivery Service Scores Nought Out of Ten
On Tuesday 17th December I placed an order on line for a hot hair styler and choose home delivery, I received an email informing me that my order would be delivered on Thursday 19th December between 7am and 8pm.
I waited in all day Thursday and when by 8pm my order had not been delivered I telephoned customer service, which incidentally is an 0845 number and therefore not free. Customer service informed me that the driver was unable to find my house and that they would deliver my order the following day Friday 20th December. I told the customer service lady that I had put on my order that although my address is Mayfield Road my house entrance was on Mill Lane (which is a main road) so I could not understand how they had difficulty finding my house. There is even a road sign on the t- junction with arrows pointing to the houses whose entrance is on Mill lane.
On Friday I was at home for most of the day and by the time I needed to go out my husband was at home, however by 6pm there was still no delivery. Once again I telephoned customer service and was informed that they had tried to delivery my order at 4.30pm and as no one was in they had left a card. I told customer services that no card had been put through my door and that there was no way they could have tried to deliver my order as my husband was at home at the time they say they tried to make delivery. Once again customer services wanted to re arrange delivery for the following day Saturday 21st December, however I informed him that I was not prepared to stay in another day only to be let down once again. So I asked if I could collect my order from my local store instead.
The man at customer service said he would arrange it and would send me a text message with my reservation number and that he would arrange a refund for the delivery charge. Once I had received the text message my husband drove me t0 Argos, on arrival I presented the text message to Andy the stock manager. However he informed me he would have to telephone them as the text message didn’t contain my order number. Several minutes later I had my hot air styler and was on my way home.
Thus even though they have now refunded my delivery charge it has cost several phone calls and a return journey of approximately 10 miles in our car to collect the item. All due to the delivery people not taking the time to read road signs or instructions given to Argos at the time of the original order.
Conclusion:- Argos home delivery service scores nought out of ten
Posted in Miscellaneous | Tagged Argos, Argos home delivery service, Customer experience, Customer service, Failed parcel delivery by Argos, Poor customer service | 1 Comment »